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Medical Transcription Software – Top Reviews & Comparisons

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Last updated on March 13th, 2019 at 10:04 pm

Medical Transcription SoftwareA Medical Transcription Software is meant to save you time and extra work by transcribing any notes that are taken during patient visits.

It is a software you may not even realize that your business is missing!

Moreover, it will help you have a better relationship with your clients because you can have more of a face to face interaction with them while the software is at work.

There are many great companies that offer this type of software. Still, there are several features and components you should look for in order to find the right transcription company for your business.

You’re probably wondering, which Medical Transcription Software is right for my business? This largely depends on your budget, although of course that’s hardly the only factor you should consider.

There are a few more important things to look for. Here are some excellent medical transcription software that may suit your company’s needs.


Our Top 3 Picks for Medical Transcription Software

1. eCareNotes Transcription Workflows

This system is used in small, medium, and large businesses. It is a transcription software that helps you capture medical records quickly and accurately.

In addition, its features include tracking jobs, generating reports,  and making MT payments. Most of the functions that  are available in automated mode or manual mode, it’s totally up to you to choose!

eCareNotes offers a trial version, as well as a free version of the software. While the free version does not have all of the capabilities of the full version, if it offers what you need then it would be perfect for you.

The one downside worth mentioning is that you have to be a quick learner and self taught, as the software offers minimal information. The training materials for this program are very slim and difficult to understand at times.

If you are not a quick learner or can remember things that someone teaches you, I would look into one of the other two types of software. This is a great product but it would not benefit you at all if you couldn’t use it properly and utilize every aspect of the program.

Computer Software Compatibility

This software is compatible with just about any computer operating system. The operating systems this program works on are Windows, Android, Cloud, and iOS.

This eCareNotes does not, however, work on Mac operating systems. While it doesn’t work for computers that have the Mac operating system, it still is available to access online.

This means that anywhere that you have internet and no matter what device you are viewing it on, you will still be able to access your files. You may not be able to edit or add any to them if you are on a Mac computer but you will be able to view them.

Customer Service

eCareNotes has 24 hour customer service. This makes a great feature because you can always count on help, especially when you need it most.

Another awesome thing about their customer service is the fact that you get to talk to a live person. When you call you don’t have to go through all of the automated systems that never understand what you are trying to say anyways.

They offer customer service support on the phone and online, where you can chat with a live representative. You can also email them if the matter isn’t super urgent.

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The Pros

  • Available in a mobile app
  • It has archiving and retention
  • Customizable Macros
  • This system has audio transmission
  • Audio file management
  • It has voice recognition and voice capture
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The Cons

  • Does not work on Mac operating systems.
  • This system has limited training resources.
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Visit eCareNotes

2. SmartMD

Overview

This phenomenal product will reduce the cost of transcribing, as well as the overall cost of running your practice. Insurance companies are known for denying claims.

SmartMD helps with all the paperwork and trains your staff to know how to file the paperwork properly. This will help make the practice more money and help out with the actual patient interaction.

In many cases, technology has made it harder for doctors to create a relationship with the patient because the face to face interaction is limited.

The doctor must document everything on the computer while talking to the patient. However, with SmartMD, this will be eliminated. The system records and transcribes the appointment and what the patients responses are.

This will save a tremendous amount of time at the end of the day. It will create more time to have face to face interaction with your patients, improving your relationship with them.

You only pay for the services that you use. This is AWESOME! You don’t have to worry about buying the entire program and then realizing that you are only going to use one or two of the features. Did I mention that there is no set up fee?

The system will also transcribe any handwritten notes and/or any completed forms done during the work day. This makes the day so much quicker and eliminates any late nights at the office trying to get some last minute paperwork done.

Computer Software Compatibility

SmartMD will work with with Cloud, SaaS, Web. This allows you to share any documents that were written or transcribed during the patients’ exams or even at the end of the day.

You will be able to access everything with this app right on your smartphone or tablet. If you want to, you can also look it up on the computer.

This entire program works through an online portal. If your computer were to crash, you would still be able to access all of your transcribed files, as everything is saved in your portal.

Customer Service

They offer 24 hour professional customer service. They definitely pride themselves on their customer service skills. The company has a team of well trained people that will get you through any situation that may arise with the equipment.

The customer service reps are also known for helping out with other issues that may not be their problem but goes along with their product also.

The customer service team may be very professional, but they will also treat you like part of their work family. This can make all the difference. When it comes down to it, customer service is what is going to either make or break a product.

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The Pros

  • 24 hour customer service
  • Voice recognition and Capture
  • Archiving and retention
  • Transcription Reporting
  • Audio File Management
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The Cons

  • Only works with online apps (Cloud, SaaS, Web)
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The Pros

  • 24 hour customer service
  • Voice recognition and Capture
  • Archiving and retention
  • Transcription Reporting
  • Audio File Management

The Cons

  • Only works with online apps (Cloud, SaaS, Web)

Visit eCareNotes

3. ZyDoc Transcription (TrackDoc Connect)

Overview

This service is meant for both large and small companies. They will come out and provide software training for your employees.

Training can also be provided in the form of  webinars, live online training, and documents (manuals etc.).

ZyDoc offers a free trial of the software. That way, if you don’t end up liking the programs, you aren’t stuck in a long contract.

All of the documents that are completed and signed are automatically available. That means that anyone who is given permission to access files within the practice will be able to do so.

TrackDoc Connect allows the doctor to quickly sign off on any transcription simply by logging into the system. This can be done through any internet browser and/or any phone, as long as there is internet service.

The transcribers of ZyDoc are trained in the different terminology and specialties of practices. Therefore, they will be able to fill in the blanks as needed when being transcribed, making it hassle free.

They provide services to different types of companies, from pharmacies, hospitals, analytic companies and more.

If you have any questions, they have 24 hour support and are very quick to respond. This company will truly treat you like family.

Computer Software Compatibility

ZyDoc Transcription works with quite a few operating systems. The platforms that it is compatible with are Windows, mobile iOS, and Cloud. You would be able to easily use it on your iPad, while staying with a small portable device.

However, it will NOT work with Mac or mobile Android platforms. This could be a setback for you if you don’t have the operating systems required.

This program works with Cloud which will allow you to access it wherever you have internet service.

By being able to access these documents, you won’t have to worry about sharing devices throughout the practice. It makes it hard when you only have a few devices to use.

Customer Service

This company has a five star customer service rating and they are available 24/7.  The customer service team is truly dedicated to helping out their clients.

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The Pros

  • 24 hour customer service
  • Customer help online
  • Works with Windows, iOS, and Cloud
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The Cons

  • Does not work with Mac operating systems or Android.
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Visit eCareNotes

Our Final Review for the Best Medical Transcription Software

This type of software can astronomically change how much time you save. There are so many features that allows you to get your work done in a timely manner.

So that you will no longer have to stay late nights at the office. It types out reports that are voice-recorded so you don’t have to!

Our number one pick for a medical transcription software is SmartMD. This program has it all. It offers voice recognition which will help when distinguishing between two or more people.

It also has audio file management, helping you stay organized and on top of things. Moreover, you don’t have to pay for all the services! That is, they will only charge you for the services that you actually utilize.

You are able to use a Smartphone or tablet with this system, but it is also available to be used on your laptop and desktop. With this versatility, it makes this program the best product for medical transcription.


All of the companies highlighted above have 24 hour customer support, which is great for any time that you need help.

It also makes it easy when you have a clinic or pharmacy that is open 24 hours a day. That way if you ever need any help, they will always be there!

ZyDoc and eCareNotes are meant for small to large companies. They service a variety of medical companies and are flexible in the size of companies that they serve.

This makes it really nice because you never have to worry about finding a new provider if you are want to expand your company.

Hope this guide has been helpful. As always, feel free to share your thoughts with us!

The WiseSmallBusiness Team is full of industry experts and successful business owners  willing to contribute important business articles.

1 Comment

  1. An impressive coverage of the best options for medical transcription services! I’ve heard good things about SmartMD as well, so now you’ve just added to that for us. Thank you! And the amount of time and resources that these products save is really incredible compared to how it used to be.

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