As a self-storage operator you must process many transactions per day. Therefore, having a solid POS system can help you better serve your customers. You can speed up reservations and purchases, quickly authenticate reservations with electronic signatures, and manage your spaces from one location. Ultimately, this will improve your profitability.
A self-storage POS system should include features like lease management features such as online renter access, facility maps, and online payments. Other key features include gate integration, remote access, multi-location management, kiosk integration and relevant third-party services.
Out of all the platforms we reviewed, we quickly found that SiteLink POS is the best self-storage POS system. Its powerful features include comprehensive payment processing support, autopay, electronic signatures, multi-location management, API integrations, comprehensive reports, and much more.
For most of these platforms, you should expect anywhere from $30 to $100 per month as a user fee. Some providers may also require a one-time onboarding fee, and nearly all providers will also charge to process credit card payments. Let’s take a closer look at the top four self-storage POS systems
Comparing Top Self Storage POS Systems
|POS System||Software Cost||Payment Processing Fees|
|SiteLink POS System||Starting from $150/month for the Cloud-based POS, and between $599 and $2,400 for the on-premise version.||Depends on the types of cards used, and sales volume|
|StorEdge POS System||Starting from $50/month||Quote-Based|
|WebSelfStorage||Starting From $34.95/month||Starting from 1.29% per transaction|
1.SiteLink POS – The Best Self-Storage POS System Overall
SiteLink is one of the best POS software solutions for self-storage facilities of all sizes. It is offered as a cloud-based or on-premise software deployment option.
Compatible with PC, iPad and Mac devices, the solution features payment, rental, and online reservation capabilities. Additionally, the provider offers SiteLink Merchant Services, an integrated payment processing solution.
The software also features built-in document management, and electronic signature, revenue management, Total CRM, text messaging, and TeleTracker phone integration. In addition to being one of the best self-storage POS systems, SiteLink is a SOC 1 Type II, and PCI DSS Level 1 certified provider for security.
Should you need any professional help with your software, OneSupport will offer you the customer support features you need 24/7.
What We Liked
- The software offers Enterprise-level controls for multi-location businesses
- Supports integrations with other services feature an API
- Offers comprehensive web reports
- The provider offers integrated payment processing
- Captures electronic signatures at no extra cost
What We Didn’t Like
- The system requires you to log in after every step.
- Although this is meant to secure your data, some users may find it rather tedious.
2. StorEdge POS – The Best Self-Storage POS System Interface
Get yourself an affordable self-storage software solution that streamlined interfacing functions across multiple platforms. The storEDGE self-storage POS system allows for smooth interfacing across Mac, Windows, and Android mobile devices.
The solution is primarily designed to help you manage your storage facility with its cloud access control tools, facility management software, and marketing websites. The system also supports online rentals and offers a range of business intelligence tools. It features two-way text messaging, and built-in customer reviews.
You will also like the in-software automated lien emails, dashboard notifications, postal mail, gate access histories, and e-sign features of the software. With storage, you will also get interactive facility maps and mobile-responsive marketing websites.
What We Liked
- Features a streamlined, and mobile-friendly interface
- Supports phone and lead integration
- Offers an intuitive tenant login functionality
- Packed with customizable Smart reporting tools
- Equipped with interactive storage calculator tools
- Comes complete with Google Map verification, and Google Analytics integration
What We Didn’t Like
- You may experience software bugs from time to time; nothing major though
3. WebSelfStorage – The Most Affordable Self-Storage POS Software
Get affordable cloud-based access and management of your storage facility anytime with the WebSelfStorage POS system. The system offers you enhanced control over the facility, your rates, and all business operations.
From your mobile device, you will be able to access management reports, customer data, revenue details, and the current occupancy/delinquency. The eMove reservation platform offers by the provider, you can receive customers from the leading moving and storage reservation system at no extra cost.
With this self-storage point of sale solution, the payment processor is fully integrated into the system for enhanced efficiency and speed. The provider offers some of the lowest payment processing rates in the industry, starting from 1.29% and charges no hidden fees.
- The system may be deployed entirely over the cloud with no need to install it in a device
- Supports e-commerce, online payments, and reservation system integrations
- The provider offers free online technical support
- Features an interactive site map
- Comes with customer letter mailing and management capabilities
- The software has a few compatibility issues with some Windows versions. However, this should not be a problem as you can run the system entirely on the Web.
4. LOU from Evosus
While it is not specifically designed for self storage businesses, LOU from Evosus is a lightning fast and powerful POS system. Their powerful software accepts all forms of payments, and enables card-on-file and tokenization, real time inventory availability and pricing, calendars for scheduling appointments, work orders, customer payments in the field, real-time customer lookup, seasonal min/max order levels, and more.
LOU only functions on their own proprietary hardware. While this does reduce your flexibility, the good news is that their hardware is state-of-the-art. Their POS terminals have receipt printers built-in, and they also offer Zebra scanners, cash drawers, printers, laptops, and other accessories.
In terms of pricing, they have a hefty $1,999 one-time licensing fee, but their monthly licensing starts at $49 per month. One of the advantages of LOU is that they allow you to ramp seats up or down depending on your seasonal need.
What We Liked
- Ramp up and down for licensed users/seats
- Real-time inventory availability and pricing
- Work orders, invoicing and on-site customer payments
- Access to phone, email, and online support
What We Didn’t Like
- Cannot operate on third-party hardware
- One-time onboarding fee of $1,999 is too high
- No facility mapping features
Buyer’s Guide : What To Look For In Self Storage Software
Self-storage businesses offer such storage options as containers, rooms, warehouses, and lockers on a short-term lease basis. Some self-storage organizations are also known to offer additional services like biometric access, insurance cover, climate control, personal guards and video surveillance.
The best self-storage POS system should allow both single and multi-property managers to view facility maps, manage payments, and facilitate electronic signatures. You may also go for a POS software solution that integrated with CRM, work management, and accounting services.
To help you get the best software for your self-storage business, here are some of the important considerations you should make while shopping for one:
Self-Storage Payment Options
The conventional self-storage revenue model requires additional, industry-specific accounting features.
Your preferred self-storage software should be able to accept deposits/payments for rental equipment, as well as support multiple payment methods.
For enhanced owner and tenant convenience, the system should support such options as digital wallets, credit cards, and net banking transactions. Additionally, it should allow you to make sales on your merchandise, and schedule recurring payments in accordance with customer needs.
Some of the best self-storage point-of-sale systems also facilitate tax calculation and bank reconciliations. Such a system will help you avoid errors in your annual tax computations. To allow for these, the leading self-storage POS software providers are partnering with banks and financial institutions.
Online Renter Access / Self-Service
Similar to property management software, a good POS system for self-storage businesses should feature an intuitive Web-based portal for the tenants. With such an inline portal, the renters and prospective renters can view the available units, reserve or even pay their rental fees from anywhere.
With the help of a facility map offered by some of the leading providers, it will be easier for your customers to review available units and reserve.The tenant online portal should also allow the customers to customize storage plans, check dues, and add additional services.
The solution should also make it easy for the tenants to check their payment due dates, relevant documents and the amount due.
Some of the leading self-storage software providers integrate color-coded maps to their POS systems. Not only do these give you’re a complete overview of the facility, but also makes management rather easier.
With such a feature, the facility manager will the status of each unit in the facility at a glance. It will present you with the usage details of each unit, including whether it is in use, vacant or just reserved. The system should also be capable of printing such maps, allowing the new renters to see exactly where their unit will be.
Campus Systems Integration
If you happen to manage student storage, you will need a POS system that supports campus system integration as well. In most cases, student housing is tied to their class schedules, utilities, and meal plans. Storage software that integrates with other software programs on the campus will come in handy.
It will make it easy and convenient for you to manage and transfer the required information when the need arises.
Just as is the case with other business types, you need to monitor your self-storage business and make important decisions from time to time. The best self-storage software should equip you with real-time business intelligence and reports to facilitate decision-making.
Modern self-storage POS systems are capable of generating a number of industry-specific reports. By equipping you with the right business data, this feature allows you to monitor important performance metrics.
Up-to-date self-storage reporting also makes it easier for facility managers and owners to address challenges, and apply the right corrective measures in real-time. Among other reports, the system should come up with summaries, with all the relevant performance metrics periodically.
Gate Access Integration
For enhanced security, you need to restrict facility access to only the people who need to be there.To make this easier, the more advanced self-storage POS systems allow for seamless integration with different gate access systems.
In this regard, your customers will be issued unique access codes. This allows you to monitor access to the facility by the tenants and your staff. It will also come in handy whenever you need to lock a customer out of the facility, especially when their payment is past due.
In addition to cloud access and management capabilities, some of the leading self-storage POS providers are also offering mobile applications. Once installed in your mobile device, such an app will give you remote access to the facility for enhanced convenience.
With this functionality, both tenants and property managers will be able to subscribe to the subscribe to storage unit service on the go. From the app, your customers will also be able to locate the nearest units you are offering, based on their needs.
Do you happen to own self-storage facilities in different locations or want to Branch out in the near future?
You should consider getting a system that can manage all the locations centrally. Such a solution will help you keep track of all the storage units in your facilities s their availability changes. Short-term demand for self-storage units is known to vary from time to time, hence the need to manage all your units in real-time.
With multi-location management capabilities, a self-storage POS system will be able to create relevant facility maps. This will, in turn, give you complete overview of the occupation status of each storage unit across all your facilities.
This has been proven to help facility managers avoid errors and optimize revenue generation across all business locations.
Self Storage Software Cost
The cost of self-storage point-of-sale software varies from one provider and program to another.
On average, you should expect to spend between $30 and $100 a month on a self-storage POS system. This is particularly the case for the cloud-based software options built on a Software as a Service (SaaS) model.
The pricing of these programs often depends on the features and capabilities they have to offer. It will also be influenced by the number of storage units the software can manage. Vendors will also charge you a small fee for processing credit card payments.
Self-Storage Kiosk Integration
This is a machine that looks much like an ATM machine, and is designed to generate leases, and take payments for storage units. Featuring an interactive touchscreen display, the Kiosk takes a customer through the entire signup process, assign them a unique PIN, scan their ID, and print a map for directions.
The more advanced Self-storage Kiosks are also capable of dispensing padlocks to the customers after the signup process. If you happen to have one of these in your facility, it is advisable to get a POS system that integrates seamlessly with them.
Such integration allows the system to scan customer fingerprints, or even take a photo of them for enhanced security. This allows customers to rent and make payments 24/7 even when you do not have anyone in the office.
Your self-storage business model is probably unique, with reporting and management tasks that are just different. This is why you should only get a system that is tailored to meet your unique business needs. Just like the three industry-specific systems reviewed above, your preferred software should offer online Renter Access, facility maps, gate access integration, and reporting capabilities. Regardless of your specific business model, this guide will help you choose the best self-storage POS system.