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3 Best Electronic Medical Records Software For Small Business Practices

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Last updated on September 3rd, 2019 at 07:43 am

What is an electronic medical record and Electronic Medical Records Softwarehow is it different from an electronic health record?

An EHR, unlike an EMR, features the standard medical and clinical data gathered in one single provider’s office.

Moreover, it includes a more comprehensive patient history.EHRs allow a patient’s health record to move with the patient—to other hospitals, health care providers, nursing homes, specialists and even across states and countries.

EHRs are designed to share and hold information from all providers involved in a patient’s care. EHR data can be managed and contained by staff and providers representing multiple health care organizations.

An EMR is a digital version of a paper chart showing one’s entire medical history from one practice and is used mainly for diagnosis and treatment by providers.

What Rae The Best Electronic Medical Records Software?

#1. Our Top Choice: PrimeSuite 

PrimeSuite by Greenway Medical Technologies provides clinical research business solutions and integrated ambulatory healthcare to over 34,000 healthcare providers in tens of specialties through its single-database, integrated HER and PM.

It is an easy-to-use, award-winning core of full infrastructure of clinical, administrative and financial functionality.

Doctors At The Center

It is also backed by a guarantee. What sets this software apart from others is that physicians.

And nurses are at the core of it, being that they do actually know the industry specifics best.

Their combined experiences and recommendations enhance the functionality of the software. As a result, providers are very happy with this electronic health record system.

Prime Suite combines powerful clinical, analytical and financial technology with customized features so administrators and providers alike can document encounters and bill accordingly.

Advantages of PrimeSuite include:

  • Charting is easy to use once the templates are designed
  • Single sign-on (learn more here) for both EHR and PM
  • Clinical alerts and flexible, specialty-specific clinical template library
  • eRx
  • Integrated speech-to-text
  • Patient engagement
  • Mobile, analytics, interoperability and other add-on solutions 
  • Greater efficiency in the front office, clinic and back office 
  • Easy to capture structured data, accurate and speedy documentation 
  • Simple and quick scheduling of appointments and resources

The Downside

As we very well know, all good things come at a price – in this case it is $20,000.00. This sum is paid only one time, but it is still a hefty sum.

Additional complaints listed by users include slower speed with each upgrade, the system isn’t super integrated, it is not always user-friendly, and there is a lot of clicking involved – leading to longer loading time for each screen.

Bottom Line

This software is a great investment for any medical provider and practice and all health care establishments in general. Ideally, it is best suited for a practice with a knowledgeable billing staff rather than someone who is looking for a more automated system.

It is certainly a reliable product and is suited for a mid-size business. It has excellent billing, scheduling, and medical records maintenance capabilities.

#2. Our 2nd Pick: eClinicalWorks

eClinicalWorks is a private company in the area of health care IT, providing practice management.

And comprehensive EHR solutions to hundreds of thousands of providers in countries all over the world.

You can do everything you want using just one software: create claims, schedule, and EMR. It is widely used for scheduling and billing.

You can choose primary, secondary or tertiary for an insurance plan. It features a convenient schedule format for more than one physician on one common screen.

You can easily see several doctors’ schedules in various colors, depending on the type of visit or procedure. In turn, you can easily identify confirmations and cancellations or reschedules because of the color.

The software is easy to navigate. Users say all the information is at your fingertips. The company’s customer service is easy to access if you do not know how to use a function.

The (live) representatives are happy and willing to help you out and make sure all your questions are answered.


Disadvantages include too many clicks, easy to lose work, and relatively challenging to customize. Some users complain that there are too many mandatory fields.

Which are not always relevant. It’s also possible to lose formatting in templates, and the e-prescribe module is hard to use and inconsistent.

Bottom Line

Be patient with the software in the process of training, there are multiple options to perform one task, although they may seem overwhelming.

The software itself does a lot of the work for you once you learn how to use it. The company is constantly updating the software on the back end in order to keep up with the ever-transforming area of healthcare. It’s generally a good investment.

#3. Third Option: Genesis Chiropractic Software

Genesis provides an ONC-certified scheduling, billing, and documentation. It is a complete chiropractic EHR and practice management system that supports chiropractors in all aspects of their practice.

It is created with both patient relationship management and profitability in mind. The software automates the vast majority of tasks, including office management, revenue cycle management, patient relationship management, and compliance.

The support staff is helpful, and the software – user-friendly, albeit being a bit more integrative in some cases.

Real Time Visibility Of Claims

Genesis offers real-time visibility of claims. No price is listed on its site, but the vast majority of users say it is affordable.

It can be customized depending on preference, but it does take some time to achieve this because you have to create your own templates.

It offers a lot of information and tools, lots of features, and is able to create a compliant note. Additionally, it provides a good platform if you don’t have a good billing person at your practice.

The system is efficient with clearinghouse integration and great practice management capabilities.

It will come as a nice surprise if you’re used to reacting to the billing cycle because Genesis has invested thoroughly in it to the point that it’s possible to reliably predict payer response to billing and code combinations.

Connects The Whole Practice

Genesis connects the whole practice, from chart noting through the revenue cycle to the front desk.

Each player in the office is seamlessly integrated and a unique practice management tool called “workflow” is used to drive accountability and efficiency in every corner of the practice, including therapists and patients.

There are many opportunities for people who wish to utilize all the options, but there are also possibilities for clients who prefer keeping things more streamlined and simple.

There are many options. You can customize every aspect of note-taking to the procedures that you perform at your practice. You are not restricted in any way.

In fact, you can make your notes as personal and as detailed as you want. All in all, the software is a great choice if you want to customize any aspects of the paperwork at your practice.


Some users have remarked that the software could have been a little more user-friendly. It can be cumbersome to find what you need. For example, if you require a month end report, you must know where.

You have to go – to reports-reconciliations-month, and then close-history-MTT. There are too many stages in the processes.

To get a working report or a copy of an unmatched payment report, you have to go to the picture at the bottom of the page, then select all, copy and paste as special and text into excel.

There is too much information on the logs, which is not always needed in day to day operations. Sometimes you have information that you would need only if you had to do research into a problem.

You need to scroll up and down to find your last note because you have to get around data such as the address or the claim ID number or that a claim went from valid to invalid or vice versa.

DME Claims

The capability to send DME claims isn’t that great, but it does work. Unfortunately, there’s no easy way to attach the required documentation when sending a DME claim, nor is it possible to track. The company is currently working on improving that feature.

The training videos are too slow and take very long to watch. It can be overwhelming to try to figure out which function would be best. The myriad of features is both a blessing and a curse.

Great Support

It takes some time to get used to Genesis because you need to adapt your protocols to your practice. You create the system to fit your practice.

It’s not your practice that has to adapt to the system! You need to develop the system the way you want it to fit your practice.

Don’t worry about asking for help – the support team is very nice and reliable. They are very understanding and have no issues explaining what certain items are that you may not be familiar with, coming from pen and paper.

Generally, it can be a bit disappointing that the system is not compatible with other clearinghouses when you do your billing in house.

However, the ability to customize every single aspect of documentation, keeping notes on patients, and submitting paperwork outweighs this disadvantage.

Frequently Asked Questions On Electronic Medical Records Software

is EMR better?

When selecting your electronic medical software, you should utilize its benefits to the maximum possible extent. Generally, the idea is that EMR is more beneficial than paper records.

This is because it allows providers to identify patients who are due for preventive visits and screenings and track data over time.

It can also monitor how patients measure up to certain parameters, such as vaccinations and blood pressure readings, and make the overall quality of care in a practice better.

he information EMRs contain is difficult to share with providers outside of a practice. It may even be necessary to print out a patient’s record and deliver it by mail to experts and other members of the care team.

What Is Efficient EMR Software?

Efficient electronic medical records software should be able to guarantee a reduction of transcription costs and chart pull, storage, and refiling costs. Moreover.

It should limit the occurrence of medical errors through better access to patient data and error prevention alerts. It should also improve and make reimbursement coding more accurate by means of improved documentation for highly compensated codes.

Finally, it should provide better disease management and patient education. Thereby, EMR would improve patient health and quality of care.

Electronic health record-enabled medical practices are more efficient because medical practice management is improved through integrated scheduling systems.

They connect appointments directly to managed claims and progress notes. Coding is automated and the easier centralized chart management, illness-specific queries, and other shortcuts save lots of time.

Communication with other labs, practices, clinicians and health plans is improved through easy access to patient information. This is irrespective of:

      • Location
      • Automated formulary checks by health plans
      • Ability to tracking electronic messages to staff/other providers
      • Ordering and receiving lab tests and diagnostic images on time
      • Adequate connections to public health systems like communicable disease databases and registries

    Our Final Words On Best Electronic Medical Records Software

    If your software comes with a training video, take the time to watch it. When you start out, customize everything about your practice.

    It may take a little while, but it is well worth it. After doing so, every function and command is just a click of a button away.

    If you don’t have the time to invest, look for a company that places basic macros in the software for doctors and other health care professionals to use.

    Having a PI macro or a Medicare macro would certainly be useful. If you don’t have either, you may have to pay a consultant for them. Work with other providers to get advice about on-boarding.

    Take some time to learn the ropes regardless of the system you choose. You should also set realistic goals for the implementation process before jumping in to avoid getting overwhelmed. Last but not least, get to know the support team – you’ll need them!

The WiseSmallBusiness Team is full of industry experts and successful business owners  willing to contribute important business articles.

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