Running a Business

6 Best Office Phone Systems

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Last updated on August 9th, 2019 at 02:52 pm

As a business owner, one of your top priorities is communication. You absolutely have to make sure that you and your employees have a business phonesclear, solid, and secure telephone system.

Luckily for you, today I am reviewing the top business phones on the market and picking the top 8 that you should have your eye on in 2019.

As you read through this article and check out a few of the phones I’ve chosen, you will probably notice that a lot of them have actually been around for several years. No, this isn’t a mistake.


If a telephone model has been able to withstand the test of time, that is noteworthy. I took the time to compare some of the older business phone solutions to the newer ones. They really held up well against the newcomers!

Also, not every phone covered here is listed as a series. This is also for good reason. If the entire series of devices just happened to be that awesome, they have been listed here as a whole.

Ready to dive in?


Best Small Office Phone System: A Few Items You May Need First

Wait.

Before rushing out to buy your brand new, shiny business phone solution, you may want to consider picking up a few extra items.

The extra add-on hardware that you buy for your business equipment can be a game changer.

It’s no different when it comes to all the useful bells and whistles you can purchase for your office phones.

I recommend you at least look into adding some, if not all of these items to your business phone purchase.

  • Additional Docking Stations – If your phone system happens to have wireless handsets, having multiple docking stations around the office is definitely something I recommend you look into. If your handsets are constantly dead from being passed around from one worker to the next, multiple docking stations spread throughout the building may just be what you need.
  • Signal Repeaters – If you have workers in your place of business who are a large distance away from a strong wireless signal, you should invest in a signal repeater. If your office building is large or has a lot of walls or wiring, it can be hard for a wireless signal to find its way to your employee. This is a real problem for many businesses and can severely affect your employees’ ability to do their job efficiently. What signal repeaters do is take the wireless signal and boost or amplify it to help strengthen the signal that your employees are receiving.
  • Headsets – There is nothing quite like the luxury of going hands-free. Especially if your telephone system doesn’t support that feature by default. Headsets can give your employees the ability to multitask better by allowing them to go hands-free. Or rather, put their hands to good use while staying on the phone with that one really important client you are trying to land for the business.

Top 8 Business Phones For 2019

1) Polycom VVX Series – $155.00

The Polycom VVX 500 Series of business phones come complete with all the  features you will ever need.

The VVX Series is prized for being expandable, intuitive, business-class phones.

It is also equipped with HD quality audio and video to make sure every call conference is as clear as possible and to bring lifelike conversations to your users.

The VVX Series is ready and equipped to handle your unified communications strategy.

VVX Series Models:

  • VVX 1500 – Unites VoIP, videoconferencing and other business applications into one seamless platform
  • VVX 201 – Two-line SIP designed for small to mid-range businesses
  • VVX 101 – One-line SIP phone for home office use that delivers enterprise-grade sound quality
  • VVX 600 Series – Premium business phone aimed geared for productivity with corporate executives and managers in mind
  • VVX 500 Series – Designed for busy managers and knowledge workers. Great for multitasking and juggling many schedules
  • VVX 400 Series – A 12-line mid-range phone designed for office workers and call attendants who rely on crystal clear communication
  • VVX 300 Series – A 6-line entry-level phone for low to moderate call volumes

Key Features:

  • Simple, intuitive interface
  • HD audio, video and content sharing
  • Customizable with APIs for third-party applications
  • Expandable capabilities
  • Unified Communication ready
  • Broad inoperability with IP PBX and SIP or H.323 video systems

Check Price On Amazon


2) Avaya 1600 Series – $60.00

The Avaya 1600 Series line of IP desk business phones deliver basic yet reliable communication.

In addition, they come equipped with several convenient digital features at a reasonable price.

A lot of the features that these business phones pack are often only found in higher-priced phone systems.

With the Avaya 1600 Series, you can give your employees the ease of use they are used to from more traditional IP-phones. And with the ease of use comes easy to read backlit display, high-quality full-duplex speakerphone, and bright LED buttons.

If you are looking for a line of business phones that are dependable and familiar, you can’t go wrong with the Avaya 1600 Series.

Avaya 1600 Series Models:

  • 1603
  • 1603 SW
  • 1608
  • 1616
  • 16CC

Key Features:

  • Backlit display
  • Bright LED buttons
  • 2-Way speakerphone
  • Expansions available to provide more functionality
  • Conference, transfer and hold buttons
  • Can display up to four lines

Check Price On Amazon


3) Cisco SPA500 Series – $61.95

The selling point of the Cisco SPA500 Series of IP business phones is the entry-level price.

But don’t let the low cost fool you because with the SPA500 series you get features that are useful to probably just about any workers in your office building.

Whether they are working in a cubicle or out on a showroom floor, just about everyone can find some great beneficial use for or from this phone.

Equipped with wideband audio, encryption, and the ability to expand upon it with expansion modules makes this phone a no-brainer for anyone needing quality without spending a fortune.

Models:

  • SPA500S
  • SPA500DS
  • SPA501G
  • SPA502G
  • SPA504G
  • SPA508G

Key Features:

  • Wideband audio
  • Monochrome backlit display for user-friendly navigation
  • Bluetooth enabled devices
  • Support for two SPA 500S or SPA500DS expansion modules for added functionality
  • SIP as well as Cisco SPA9000 Voice System and other open source telephone solutions
  • The SPA 525G model features a color display, support for Wi-Fi and the ability to vie and play back MP3 files and photos

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4) Panasonic KX-UTG300 – $129.95

The Panasonic KX-UTG300 is an executive touchscreen desk phone and is considered the best of Panasonic’s KX-UT series.

It even replaced the now discontinued KX-UT670. This business phone comes chock full of features while still remaining moderately priced.

The KX-UTG300 is an enterprise grade 6 line VoIP phone that boasts a 5-inch color touchscreen display for easy user management.

Keeping up with modern technology, you will also find built-in Bluetooth and dual Gigabit RJ45 Ethernet ports.

The Panasonic KX-UTG300 is suitable for just about any business that requires a reliable telephony solution but can’t, or simply doesn’t want to, spend a lot of money.

Key Features:

  • Support for HD audio
  • Built-in Bluetooth
  • 5-inch color touchscreen
  • Built-in auto sensing IEEE 802.3 power over Ethernet
  • 6 line appearances on touchscreen display

Check Price On Amazon


5) Cisco SPA303 – $43.79

The Cisco SPA303 is a small step down from the SPA500 series of business phones. If you are a small business owner who needs reliability but doesn’t want to spend over $100 on a phone unit.

The Cisco SPA303 is the phone you want. This telephone comes with 3 lines, a 2-port switch and a bright monochrome LCD display.

You can use SIP or SPCP with this device and is supported on the Cisco Unified Communications 500 Series.

What’s really neat is that with the SPA303, users can access their Cisco Unity Express voicemail box right from the phones LCD display.

Oh, and security is a feature that this phone takes seriously. With this telephone, you can rest assured that all of your communications are secure as it boasts up to 256-bit Advanced Encryption Standards (AES)

Key Features

  • Supports 3 lines
  • Can connect to an IP private branch exchange (PBX)
  • Dual-switch Ethernet ports
  • Caller ID, call hold, mute, drop and conferencing
  • Speakerphone
  • Support for both SIP and SPCP with the Cisco Unified Communications 500 Series
  • 1-year hardware warranty

Check Price On Amazon


6) Yealink SIP-T41P – $114.40

The Yealink SIP-T41P business phone is a feature rich, 6-line telephone unit that prides itself on ease of use right down to the tiniest details.

It delivers clear, crisp HD audio and a rich visual interface making it a pleasure to use.

And it is easy on the eyes as the screen on this phone is a 2.7” 192-64 pixel graphical LCD backlit display that is intuitive yet full of nice menu options.

This display is navigated by using the soft-keys lining the edges of the display. If security is your thing, (which it should be).

You’ll be happy with your purchase of the SIP-T41P as it comes with AES encryption, digest authentication using MD5 and Transport Layer Security (TLS).

Key Features:

  • Yealink Optima HD voice
  • 7” backlit LCD display
  • Up to 6 SIP accounts
  • PoE support
  • Headset, EHS support
  • Wall mountable
  • AES encryption

Check Price On Amazon



Best Office Phone Systems Choose Wisely

No matter which business phone you choose to go with, make sure that it is the right one for you and your employees.

Not every phone on this list will suit every person’s needs. Still, they all do offer what I believe to be 3 of the absolute most important things you need to have on any good business phone.

These three things are:

  • Clear audio – If the person on the other end cannot hear you clearly or you can’t hear them clearly, then you need a different device. Clear, understandable communication is the entire game here.
  • Durability – Yes, the phone unit(s) will probably remain on a desk in an office. But hey, things do get knocked off desks all the time. And what about if you mount it on the wall? Do you really want to have to worry about a clumsy employee or maybe even yourself accidentally breaking that $400 investment? Whichever phone you choose, it needs to be able to take some “wear and tear”.
  • …and most importantly, Security. We live in the 21st century now and cybercriminals run amok. Settle for nothing less than industry-standard protection. Choose a phone with at least AES encryption.

All of the business phones that we have looked at in this article come with, at the very least, those 3 main features. Anything that you choose to add on to your telephone solution outside of that really will depend on your specific needs.

I hope this shines some light on the confusing task of choosing the right business equipment. This guide should help you make these comparisons and make the right choice for your business telephone solution. However, if it didn’t then an answering service might be for you.

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The WiseSmallBusiness Team is full of industry experts and successful business owners  willing to contribute important business articles.

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